Kat Krush — Terms and Conditions
Last updated: 6 August 2026
These Terms and Conditions explain the rules that apply when you visit katkrush.com or place an order with Kat Krush.
Please read them carefully before ordering. By placing an order through our website, you agree to these Terms and Conditions.
Nothing in these terms affects your statutory rights as a consumer.
1. About Kat Krush
Kat Krush is an independent UK streetwear brand built around considered design, oversized silhouettes, heavyweight garments and Quiet Confidence.
Our designs are created in the UK. Garments are printed to order through a trusted UK fulfilment partner.
In these terms:
- “Kat Krush”, “we”, “our” and “us” refer to the business operating katkrush.com.
- “You” and “your” refer to the person using the website or placing an order.
- “Website” or “Site” means katkrush.com.
- “Product” means any item offered for sale through the Website.
These terms apply to customers purchasing products for personal use.
Please contact us before placing an order for commercial resale or another business purpose.
2. Business and Contact Information
Kat Krush is the trading name of:
Kat Krush
Business postal address:
65 Cammel Road Ferndown BH22 8SD Dorset
Email:
Website:
katkrush.com
Customer-support hours are normally Monday to Friday, 9:00am to 5:00pm UK time, excluding UK public holidays.
You may email us at any time. We will respond as soon as reasonably possible during our normal support hours.
Kat Krush should not be described as “Kat Krush Ltd” unless the business is formally operated by a company registered under that name.
3. Using Our Website
You may use the Website only for lawful purposes.
You must not:
- damage, disrupt or interfere with the Website;
- attempt to gain unauthorised access to the Website, its systems or customer accounts;
- introduce viruses, malicious code or other harmful material;
- use the Website to commit or encourage fraud or unlawful activity;
- place false, fraudulent or abusive orders;
- collect customer or Website data without permission; or
- copy or commercially exploit Website content without authorisation.
We may restrict access, suspend accounts or cancel orders where we reasonably believe fraudulent, abusive or unlawful activity has taken place.
We do not guarantee that the Website will always be available, uninterrupted or completely free from technical errors.
Access may occasionally be suspended for maintenance, security, updates or operational reasons.
4. Product Information
We take reasonable care to ensure that product descriptions, photographs, measurements and other information are accurate.
However:
- colours may appear slightly different depending on your screen, lighting and display settings;
- product images may include studio, editorial, digitally produced or styled environments;
- the scale and exact position of a printed design may vary slightly between garments and sizes;
- natural and manufactured fabrics may show minor variations in colour, texture or finish;
- garment measurements may vary within normal manufacturing tolerances; and
- product packaging may vary from images shown on the Website.
These reasonable differences are not normally considered product faults.
The description on each product page identifies the relevant design, garment, colour, sizing and material information.
Please review this information carefully before ordering.
Where a material, certification, production feature or environmental claim is stated, it applies only to the particular product on which that information appears.
5. Sizing and Fit
Many Kat Krush garments are designed with an oversized or relaxed silhouette.
Sizing, construction and measurements can vary between garment styles.
Please review the size guide and measurements shown on the relevant product page before ordering rather than relying only on the size you normally wear.
Descriptions such as “oversized”, “relaxed”, “regular”, “structured” or “heavyweight” describe the intended garment construction and fit.
The way a garment fits will vary according to body shape, height and personal preference.
Sizing guidance is provided to help you make a considered choice. It does not remove your right to return an eligible product under Section 13.
6. Prices and VAT
All prices are shown in pounds sterling, or GBP (£).
Kat Krush is not currently registered for VAT. VAT is therefore not added to your order or shown as a separate charge.
The product price does not include delivery unless this is expressly stated.
Any applicable delivery charge will be shown before you complete checkout.
We may change product prices at any time. A price change will not affect an order that we have already accepted.
If a product is displayed at an obviously incorrect price because of a genuine technical or administrative error, we may reject or cancel the order.
If payment has already been taken, we will issue a full refund.
7. Payment
Available payment methods are displayed at checkout and may include debit cards, credit cards, PayPal or other approved payment services.
Payments are processed securely by third-party payment providers.
Kat Krush does not directly store your complete card information.
By placing an order, you confirm that:
- you are authorised to use the selected payment method;
- the payment and billing information you provide is accurate; and
- sufficient funds or credit are available to complete the purchase.
An order may be delayed or rejected if payment cannot be authorised or if additional security checks are required.
8. Placing an Order
Please check your basket, product selection, design, size, colour, delivery address and contact information carefully before completing checkout.
After placing an order, you will normally receive an automated acknowledgement by email.
This confirms that we have received the order. It does not necessarily mean that the order has been accepted.
A binding contract between you and Kat Krush is formed when we send an email confirming that the order has been accepted. Depending on the checkout system, this may be described as an order-confirmation, processing or dispatch email.
We may decline or cancel an order before acceptance where:
- the product is unavailable;
- payment cannot be authorised;
- the delivery address is incomplete or outside an area we serve;
- a price or product-description error has occurred;
- purchase limits have been exceeded;
- fraud or unauthorised activity is suspected; or
- we cannot reasonably fulfil the order.
If an order is declined or cancelled after payment has been taken, we will issue a full refund.
You must be at least 18 years old, or have the permission and supervision of a parent or legal guardian, to place an order.
9. Printed-to-Order Production
Kat Krush garments are printed after an order is accepted.
This allows us to produce products in response to genuine orders rather than holding unnecessary quantities of finished stock.
Production normally begins shortly after an order is accepted.
Please contact hello@katkrush.com immediately if you notice an error or wish to request an amendment.
We will try to help, but we cannot guarantee that a design, size, colour, product or delivery address can be changed once production or fulfilment has begun.
Our standard catalogue products are not considered personalised merely because they are printed after an order is placed.
Products that are genuinely made to your individual specification, personalised using information supplied by you or otherwise clearly customised will be identified before purchase where reasonably possible.
Different cancellation rules may apply to genuinely personalised products.
10. Availability
All products are subject to availability.
A garment, colour, size, design or product may become unavailable after an order has been placed because of stock changes, production limitations or information received from a supplier or fulfilment partner.
Where we cannot provide an ordered product, we may:
- contact you to offer a suitable alternative;
- wait for your approval before making a substitution; or
- cancel the affected product and issue a refund.
We will not substitute a materially different product without your agreement.
11. Delivery Area and Charges
Kat Krush currently accepts orders for delivery within the United Kingdom.
Delivery charges are calculated and shown at checkout before payment.
The delivery methods available for your order will be those displayed during checkout.
We may change the delivery regions, methods or providers available in the future.
If international delivery is introduced, customers may be responsible for local customs charges, import duties, taxes or handling fees imposed by the destination country unless checkout expressly states that these charges are included.
12. Production and Delivery Times
Our usual estimated times are:
- Production and processing: approximately 2–4 business days.
- UK delivery after dispatch: approximately 1–3 business days.
- Total estimated UK delivery: approximately 3–7 business days.
Business days normally exclude weekends and UK public holidays.
Delivery estimates are provided in good faith but are not guaranteed unless we have expressly agreed a specific delivery date with you.
Orders may occasionally be delayed by:
- garment availability;
- production demand;
- quality checks;
- adverse weather;
- transport or courier disruption;
- public holidays; or
- events outside our reasonable control.
Unless a different period has been agreed with you, we will deliver your order without undue delay and no later than 30 days after the contract is formed.
Please contact hello@katkrush.com if an order has not arrived within the estimated period.
Kat Krush remains responsible for the order until it has been delivered to you, or to another person or location that you have authorised.
13. Kat Krush 30-Day Returns Policy
Kat Krush offers a 30-day return policy for eligible products purchased through katkrush.com.
This combines your statutory online cancellation rights with an additional voluntary return period provided by Kat Krush.
Your statutory cancellation period
You have the legal right to cancel most online orders without providing a reason.
You must tell us that you wish to cancel no later than 14 days after the day on which:
- you receive the goods;
- a person nominated by you receives the goods; or
- you receive the final product where an order is delivered in separate parcels.
You may also exercise this right after the contract is formed but before the goods are delivered.
After notifying us within the statutory cancellation period, you must send the products back within a further 14 days.
Kat Krush extended return period
Kat Krush voluntarily extends the opportunity to return eligible products until 30 calendar days after delivery.
For a return requested after the statutory 14-day cancellation period:
- you must tell us that you wish to return the product no later than 30 calendar days after delivery;
- the product must be handed to the postal or delivery service no later than 30 calendar days after delivery;
- the product must meet the extended-return condition requirements in Section 16;
- you are responsible for the return-postage cost; and
- the refund will cover the product price but not the original outward delivery charge.
The extended period is an additional Kat Krush benefit. It does not replace or reduce your statutory rights during the first 14 days.
14. Products Excluded From Change-of-Mind Returns
The statutory or extended right to return may not apply where a recognised legal or policy exception exists, including:
- products made to your individual specifications;
- clearly personalised products;
- products altered specifically at your request;
- sealed products that are unsuitable for return for genuine health or hygiene reasons once unsealed; or
- other products excluded under applicable consumer law.
A standard Kat Krush design is not excluded solely because it was printed after the order was placed.
Where an exception applies to a particular product, this will be identified before purchase where reasonably possible.
These exceptions do not remove your rights where a product is faulty, damaged, incorrect, misprinted or not as described.
15. How to Request a Return
Before sending a product back, email:
Please include:
- your full name;
- your order number;
- the product or products being returned; and
- a clear statement that you wish to cancel or return the order.
You do not need to provide a reason for a statutory change-of-mind cancellation.
We will provide the correct return instructions and return address.
Please do not send products to the fulfilment address or sender address printed on the parcel unless we have specifically instructed you to do so.
Returns sent to an unauthorised address may be delayed or may not reach us.
Unless a product is faulty, damaged, incorrect or not as described, you are responsible for the direct cost of returning it.
We strongly recommend that you:
- package the product securely;
- use an appropriate postal service;
- obtain proof of postage; and
- retain the postage receipt until the return has been completed.
The product remains your responsibility until it reaches the return address we provide.
Kat Krush will cover reasonable return costs where a return is required because the product is faulty, damaged, misprinted, incorrect or not as described.
16. Condition of Returned Products
Returns made under statutory cancellation rights
During the statutory cancellation period, you may inspect and try on a garment in the same way that you reasonably could in a physical shop.
We may reduce the refund to reflect a loss in value caused by handling beyond what is necessary to establish the product’s nature, characteristics and fit.
This may include products that have been:
- worn beyond reasonably trying them on;
- washed;
- altered;
- damaged;
- marked or stained;
- heavily scented;
- exposed to smoke; or
- returned with pet hair or other contamination.
Missing packaging alone will not automatically remove your statutory cancellation rights.
Returns made under the extended day 15–30 policy
Returns made after the statutory cancellation period are accepted under Kat Krush’s voluntary extended policy.
To qualify, the product must be:
- unworn other than briefly trying it on;
- unwashed;
- unaltered;
- undamaged;
- free from marks and stains;
- free from makeup, deodorant and fragrance;
- free from smoke, pet hair and strong odours;
- in a clean and resalable condition; and
- returned with its original labels and packaging where reasonably possible.
We may refuse or reduce an extended-policy refund where the product does not meet these conditions.
For hygiene and quality reasons, please try garments on while clean and take reasonable care to avoid makeup, deodorant, fragrance or other marks.
17. Refunds for Change-of-Mind Returns
Cancellations made within the statutory period
Where you validly cancel within the first 14 days, we will refund:
- the price paid for the returned product; and
- the cost of our least expensive standard outward delivery option, where you paid a delivery charge.
If you selected a more expensive or enhanced delivery service, we are not required to refund the additional amount above the cost of standard delivery.
Where only part of an order is returned, any delivery refund will depend on whether the original delivery charge would have been the same for the products that you keep.
Returns made during the extended day 15–30 period
Where a return is accepted under the voluntary extended policy, we will refund:
- the price actually paid for the returned product.
The original outward delivery charge is not refunded for returns requested after the statutory cancellation period unless required by law or expressly agreed by Kat Krush.
Refund timing
For a statutory cancellation, we may withhold the refund until:
- we receive the returned products; or
- you provide acceptable evidence that the products have been sent back,
whichever occurs first.
The refund will normally be issued within 14 days of that date.
For a voluntary extended return, the refund will normally be issued within 14 days after we receive and inspect the returned product.
Refunds will be made using the original payment method unless we expressly agree another method with you.
We do not charge a restocking or refund administration fee.
Where a discount code was used, the refund will be based on the amount actually paid for the returned product.
Your bank, card issuer, PayPal or other payment provider may require additional time to show the refund in your account.
18. Exchanges
Kat Krush does not currently operate a direct exchange service.
If you need a different size or colour, please return the original eligible product for a refund and place a new order for the preferred item.
This avoids delays or availability problems while the original product is in transit.
A replacement sent because the original product was faulty, damaged, misprinted or incorrect is handled separately and is not treated as a standard exchange.
19. Faulty, Damaged, Misprinted or Incorrect Products
Products supplied by Kat Krush must be:
- of satisfactory quality;
- fit for their normal purpose;
- fit for any particular purpose that you made known to us and that we accepted; and
- as described.
If your order arrives faulty, damaged, misprinted, incomplete or different from what you ordered, contact:
Please provide:
- your full name;
- your order number;
- a description of the problem; and
- clear photographs showing the product, design, packaging and any visible damage where reasonably possible.
Photographs help us investigate the issue quickly. Requesting photographs does not remove your statutory rights.
Please do not dispose of or return the product until we have provided instructions.
Depending on the circumstances, you may be entitled to:
- a refund;
- a replacement;
- a repair where appropriate;
- a price reduction; or
- another remedy required by consumer law.
UK consumers normally have a short-term right to reject faulty goods within 30 days of delivery and receive a full refund.
After the initial 30-day period, you may be entitled to a repair or replacement.
Where a repair or replacement is unavailable, unsuccessful or not provided within a reasonable time and without significant inconvenience, you may be entitled to a price reduction or final right to reject the product.
Kat Krush will cover reasonable return costs where a product must be returned because it is faulty, damaged, incorrect or not as described.
In some cases, we may not require the product to be returned. Please wait for our instructions before posting it.
20. What Is Not Normally Considered a Fault
The following will not normally be treated as manufacturing or printing faults:
- reasonable differences between screen and garment colours;
- minor differences in print scale or placement between garments and sizes;
- normal garment-manufacturing tolerances;
- natural variations in fabric colour, texture or finish;
- normal wear and tear;
- accidental damage;
- damage caused by misuse;
- damage caused by washing or drying contrary to the care instructions;
- fading or deterioration caused by unsuitable detergents, bleach or excessive heat; or
- damage caused after delivery.
A reported problem will still be considered fairly according to the product description, the circumstances and your statutory rights.
21. Damaged, Missing or Undelivered Orders
If an order or outer packaging arrives visibly damaged, please photograph the packaging and product before disposing of anything.
Contact hello@katkrush.com as soon as reasonably possible and include your order number and photographs.
This helps us investigate the matter with our fulfilment and delivery partners.
Your statutory rights do not depend on reporting a problem within an artificially shortened period. However, contacting us promptly makes it easier to establish what happened and arrange an appropriate remedy.
If your order has not arrived within the estimated delivery period, please contact us.
Where tracking states that an order has been delivered but you cannot locate it, please first check:
- with other members of your household;
- with immediate neighbours;
- around your property;
- in any nominated safe place; and
- for a delivery card, message or photograph.
If the order still cannot be located, contact us promptly so that we can investigate with the delivery provider.
Kat Krush remains responsible for the order until it has been delivered to you, or to another person or location that you authorised.
22. Incorrect Delivery Information and Undeliverable Orders
You are responsible for providing a complete and accurate delivery address.
Please contact us immediately if you discover an error.
We will try to correct it, but an address change may not be possible once production or dispatch has begun.
If an order is returned because the address supplied was incomplete or incorrect, or because delivery was refused or not collected, we may ask you to pay the reasonable cost of redelivery.
We will not charge redelivery costs where the delivery problem was caused by Kat Krush, our fulfilment partner or the delivery provider.
23. Promotions, Discount Codes and Krush Club
Kat Krush may offer promotional codes, introductory discounts, member offers or other promotions.
Unless a promotion states otherwise:
- discount codes cannot be combined;
- only one code may be used per order;
- codes have no cash value;
- codes cannot be applied retrospectively to completed orders;
- codes may be limited to particular products, customers or dates;
- delivery charges may be excluded;
- minimum-spend requirements may apply; and
- a code may be withdrawn where it has expired, been misused or circulated without authorisation.
Specific promotional terms shown at the time of an offer will apply in addition to these Terms and Conditions.
When you join Krush Club, you agree to receive the emails described on the signup form.
You may unsubscribe from marketing emails at any time using the unsubscribe link included in our messages.
Unsubscribing from marketing does not prevent us from sending essential transactional messages about an order, payment, delivery, return or customer-service enquiry.
Krush Club membership does not guarantee permanent access to a particular discount, product, promotion or release.
24. Gift Cards and Store Credit
Where gift cards or store credit are offered, any specific conditions, expiry information or restrictions will be provided when they are issued or purchased.
Gift cards and store credit cannot normally be exchanged for cash except where required by law.
Lost, stolen or unauthorised use of a gift card should be reported promptly.
Replacement may not be possible where ownership or the remaining balance cannot be verified.
25. Intellectual Property
Unless otherwise stated, all Website content is owned by or licensed to Kat Krush.
This includes:
- the Kat Krush name, logos and visual identity;
- product and graphic designs;
- collection names, concepts and creative direction, including the Kat Krush Coordinates and Signature concepts;
- city-and-coordinate artwork and associated design treatments;
- photographs and videos;
- written content, editorial material and original brand wording;
- artwork;
- page layouts; and
- other original material created for or used by Kat Krush.
You may view and use the Website for personal, non-commercial shopping and information purposes.
You may not reproduce, copy, distribute, modify, adapt, sell, license, publish, commercially exploit or create derivative commercial material from our content without prior written permission.
Nothing on the Website grants any licence or right to use Kat Krush intellectual property except as expressly stated in these Terms.
Sharing a Website link or using a normal social-media sharing feature is permitted, provided the content is not altered, misrepresented or used to suggest an unauthorised partnership, affiliation or endorsement.
26. Customer Reviews and Submitted Content
If you submit a review, photograph, comment or other content to Kat Krush, you confirm that:
- the content is your own or you have permission to share it;
- it is accurate to the best of your knowledge;
- it does not infringe another person’s rights;
- it is not unlawful, threatening, abusive or discriminatory;
- it is not misleading promotional material; and
- it does not contain viruses or malicious code.
You retain ownership of your original content.
Where you submit content for publication or agree that we may feature it, you give Kat Krush non-exclusive, royalty-free permission to display and reproduce that content for the purpose agreed with you.
We will not use an identifiable customer photograph as part of an advertising or promotional campaign without appropriate permission.
We may remove submitted content where we reasonably believe it is unlawful, misleading, abusive, irrelevant or infringes another person’s rights.
27. Third-Party Services and Links
The Website may contain links to external websites or use services provided by third parties, including payment processors, fulfilment providers, delivery providers and social-media platforms.
We are not responsible for the content, availability, privacy practices or separate terms of external websites that we do not control.
A link does not necessarily mean that Kat Krush endorses or is associated with the external website or organisation.
Your use of a third-party service may be subject to that provider’s separate terms and privacy policy.
28. Privacy and Cookies
We use personal information to:
- process orders;
- arrange fulfilment and delivery;
- provide customer support;
- prevent fraud;
- meet legal obligations; and
- operate and improve the Website.
Further information is provided in our Privacy Policy and Cookie information.
By placing an order, you acknowledge that essential information may be shared with payment providers, our fulfilment partner and delivery providers where necessary to complete the order.
Marketing emails are sent only in accordance with your preferences and applicable law.
29. Events Outside Our Reasonable Control
We will not be responsible for delays or failures caused by events outside our reasonable control where we have taken reasonable steps to reduce their effect.
Such events may include:
- severe weather;
- transport disruption;
- industrial action;
- fire or flood;
- epidemics or public-health restrictions;
- interruption of communication systems;
- government action;
- supplier failure; or
- widespread technical outages.
We will contact affected customers where reasonably possible.
If an event causes a substantial delay, you may have the right to cancel the affected order and receive a refund for products not supplied.
30. Our Responsibility to You
We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed.
Products sold through the Website are intended for personal and domestic use.
We are not responsible for business losses, including loss of profit, revenue, opportunity or business interruption, where a product is used for an unauthorised commercial purpose.
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- breach of your statutory consumer rights; or
- any other liability that cannot legally be excluded.
Nothing in these terms affects your rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or other applicable consumer law.
31. Changes to These Terms
We may update these Terms and Conditions to reflect changes in:
- the law;
- our business;
- our products;
- delivery or fulfilment arrangements;
- the operation of the Website; or
- our customer policies.
The date of the latest revision will be displayed at the top of this page.
The terms applying to an order will normally be the version in effect when that order was placed.
Changes will not retrospectively remove rights that have already arisen under an accepted order.
Please review these terms before placing a new order.
32. If Part of These Terms Is Invalid
Each section of these Terms and Conditions operates separately.
If a court or relevant authority decides that a provision is unlawful or unenforceable, the remaining provisions will continue in effect.
A delay by Kat Krush in enforcing a right does not mean that we have waived that right.
33. Governing Law and Courts
These Terms and Conditions and any contract between you and Kat Krush are governed by the law of England and Wales.
If you live in England or Wales, legal proceedings may be brought in the courts of England and Wales.
If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of the part of the United Kingdom in which you live.
If you live outside the United Kingdom, any mandatory consumer protections that apply in your country of residence are not excluded by these terms.
We encourage customers to contact us first so that we can try to resolve concerns directly and fairly.
34. Complaints and Contact
Questions, order enquiries, cancellation notices, returns requests and complaints should be sent to:
Email:
hello@katkrush.com
Postal address:
65 Cammel Road Ferndown BH22 8SD Dorset
Please include your full name, order number and a clear explanation of the issue where relevant.
We aim to handle every concern fairly, clearly and without unnecessary delay.
Model Cancellation Form
Complete and return this form only if you wish to cancel an eligible contract.
You may also cancel by sending any other clear statement to:
To:
Kat Krush
65 Cammel Road Ferndown BH22 8SD
Email: hello@katkrush.com
I hereby give notice that I cancel my contract for the sale of the following goods:
Products ordered:
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Customer signature:
Only required if this form is submitted on paper.
Date:
Kat Krush
Quiet Confidence.
Designed in the UK. Printed to order. Made to live on repeat.
Email: hello@katkrush.com
Website: katkrush.com
© 2025–2026 Kat Krush. All rights reserved.
