Returns & Refunds
Last updated: 6 August 2026
Kat Krush offers a 30-day return policy for eligible products purchased through katkrush.com.
Our garments are designed in the UK and printed to order through a trusted UK fulfilment partner. Being printed to order does not, by itself, make a standard Kat Krush product personalised or prevent it from being returned.
This policy explains how to return an unwanted product, what happens if an order is faulty or incorrect, and how refunds are handled.
Nothing in this policy affects your statutory rights as a consumer.
Returns at a Glance
- Eligible products may be returned within 30 calendar days of delivery.
- Return requests must be made by emailing hello@katkrush.com.
- Change-of-mind, size and colour returns are sent back at the customer’s expense.
- Kat Krush covers reasonable return costs for faulty, damaged, misprinted or incorrect products.
- We do not charge a restocking or refund administration fee.
- We do not currently offer direct exchanges.
- Refunds are issued to the original payment method.
- Products returned during the extended day 15–30 period must be clean, unworn, unwashed and in resalable condition.
Our 30-Day Returns Policy
The Kat Krush 30-day return policy combines your statutory online cancellation rights with an additional voluntary return period provided by Kat Krush.
The way your refund is handled depends on when you tell us that you wish to return the product.
Returns requested within 14 days of delivery
You have a statutory right to cancel most online orders without giving a reason.
You must tell us that you wish to cancel no later than 14 days after the day on which:
- you receive the goods;
- a person nominated by you receives the goods; or
- you receive the final product where an order is delivered in separate parcels.
After notifying us within this period, you must send the product back within a further 14 days.
For a valid statutory cancellation, your refund will include:
- the price paid for the returned product; and
- the cost of our least expensive standard outward delivery option, where you paid a delivery charge.
If you selected a more expensive or enhanced delivery service, only the equivalent cost of standard delivery will be refunded.
Returns requested from day 15 through day 30
Kat Krush voluntarily extends the opportunity to return eligible products until 30 calendar days after delivery.
For a return requested after the statutory 14-day cancellation period:
- you must tell us that you wish to return the product no later than 30 calendar days after delivery;
- the product must be handed to the postal or delivery service no later than 30 calendar days after delivery;
- the product must satisfy the extended return conditions described below;
- you are responsible for the return postage; and
- the refund will cover the price paid for the product but not the original outward delivery charge.
This extended period is an additional Kat Krush benefit. It does not replace or reduce your statutory rights during the first 14 days.
How to Request a Return
Before sending anything back, email:
Please include:
- your full name;
- your order number;
- the product or products you wish to return; and
- a clear statement that you wish to cancel or return the order.
You do not need to provide a reason for a statutory change-of-mind cancellation.
We will reply with the correct return instructions and return address.
Please do not send a product to the fulfilment address or sender address printed on the parcel unless we have specifically instructed you to do so.
Returns sent to an unauthorised address may be delayed or may not reach us.
Return Postage
For change-of-mind, size or colour returns, you are responsible for the direct cost of returning the product.
We strongly recommend that you:
- package the product securely;
- use an appropriate postal service;
- obtain proof of postage; and
- retain your postage receipt until the return and refund have been completed.
The product remains your responsibility until it reaches the return address provided by us.
Kat Krush will cover reasonable return costs where a return is required because the product is:
- faulty;
- damaged;
- misprinted;
- incomplete;
- incorrect; or
- not as described.
Please wait for our instructions before returning a faulty or incorrect product.
Condition of Returns Made Within the First 14 Days
During the statutory cancellation period, you may inspect and try on a garment in the same way that you reasonably could in a physical shop.
You should take reasonable care of the product while it is in your possession.
We may reduce the refund to reflect a loss in value caused by handling beyond what is reasonably necessary to establish the product’s nature, characteristics and fit.
This may include a product that has been:
- worn beyond reasonably trying it on;
- washed;
- altered;
- damaged;
- marked or stained;
- heavily scented;
- exposed to smoke; or
- returned with pet hair or other contamination.
Missing packaging alone will not automatically remove your statutory cancellation rights.
Condition of Returns Made From Day 15 Through Day 30
Returns made after the statutory cancellation period are accepted under Kat Krush’s voluntary extended policy.
To qualify for an extended return, the product must be:
- unworn other than briefly trying it on;
- unwashed;
- unaltered;
- undamaged;
- free from marks and stains;
- free from makeup, deodorant and fragrance;
- free from smoke, pet hair and strong odours;
- clean and in a resalable condition; and
- returned with its original labels and packaging where reasonably possible.
We may refuse or reduce an extended-policy refund where the product does not meet these conditions.
For hygiene and quality reasons, please try garments on while clean and take reasonable care to avoid makeup, deodorant, fragrance or other marks.
Products Excluded From Change-of-Mind Returns
The statutory or extended right to return may not apply where a recognised legal or policy exception exists, including:
- products made to your individual specifications;
- clearly personalised products;
- products altered specifically at your request;
- sealed products that are unsuitable for return for genuine health or hygiene reasons once unsealed; or
- other products excluded under applicable consumer law.
A standard Kat Krush design is not excluded solely because it was printed after the order was placed.
Where an exception applies to a particular product, it will be identified before purchase where reasonably possible.
These exceptions do not remove your rights where a product is faulty, damaged, misprinted, incorrect or not as described.
Sizing and Colour Returns
Many Kat Krush garments are designed with an oversized or relaxed silhouette. Sizing, construction and measurements may vary between garment styles.
Please review the size guide and measurements on the relevant product page before ordering rather than relying only on the size you usually wear.
If an eligible product does not fit as expected, or you decide that you would prefer another available colour, you may return it under this 30-day policy.
You are responsible for the return-postage cost for size and colour returns.
The returned product must meet the applicable condition requirements based on when the return was requested.
Exchanges
Kat Krush does not currently operate a direct exchange service.
If you need a different size or colour:
- Return the original eligible product for a refund.
- Place a new order for the product you prefer.
This avoids delays and availability problems while the original product is being returned.
A replacement supplied because an original product was faulty, damaged, misprinted or incorrect is handled separately and is not treated as a standard exchange.
Refunds
Refunds are made using the original payment method unless we expressly agree another method with you.
We do not charge a restocking or refund administration fee.
Returns requested within the statutory period
Where you validly cancel within the first 14 days after delivery, we will refund:
- the price paid for the returned product; and
- the cost of our least expensive standard outward delivery option, where an outward delivery charge was paid.
If you selected a more expensive or enhanced delivery service, the additional amount above the cost of standard delivery will not normally be refunded.
Where only part of an order is returned, any outward delivery refund will depend on whether the original delivery charge would have been the same for the products you kept.
Returns requested from day 15 through day 30
Where a return is accepted under the voluntary extended policy, we will refund:
- the price actually paid for the returned product.
The original outward delivery charge will not be refunded for returns requested after the statutory cancellation period unless required by law or expressly agreed by Kat Krush.
Discounted products
Where a sale price or discount code was used, the refund will be based on the amount actually paid for the returned product.
Promotional codes are not automatically reinstated following a return unless the specific promotion states otherwise or Kat Krush agrees to reissue the code.
Refund Times
For a statutory cancellation, we may withhold the refund until:
- we have received the returned product; or
- you provide acceptable evidence that the product has been sent back,
whichever happens first.
The refund will normally be issued within 14 days of that date.
For a return made during the voluntary day 15–30 period, the refund will normally be issued within 14 days after we receive and inspect the returned product.
Your bank, card issuer, PayPal or other payment provider may require additional time to display the refunded amount in your account.
Faulty, Damaged, Misprinted or Incorrect Products
Every Kat Krush product should be:
- of satisfactory quality;
- fit for its normal purpose;
- fit for any particular purpose made known to us and accepted by us; and
- as described.
Please contact us if your order arrives:
- faulty;
- damaged;
- misprinted;
- incomplete;
- materially different from its product description; or
- different from the product, design, size or colour that you ordered.
Email:
Please include:
- your full name;
- your order number;
- a description of the problem; and
- clear photographs showing the product, design, packaging and any visible damage where reasonably possible.
Photographs help us investigate and resolve the issue quickly. Requesting photographs does not remove your statutory rights.
Please do not dispose of or return the product until we have provided instructions.
Depending on the circumstances, you may be entitled to:
- a full refund;
- a replacement;
- a repair where appropriate;
- a price reduction; or
- another remedy required by consumer law.
UK consumers normally have a short-term right to reject faulty goods within 30 days of delivery and receive a full refund.
After the initial 30-day period, you may be entitled to a repair or replacement.
Where a repair or replacement is unavailable, unsuccessful or not provided within a reasonable time and without significant inconvenience, you may be entitled to a price reduction or final right to reject the product.
Kat Krush will cover reasonable return costs where a product must be returned because it is faulty, damaged, incorrect or not as described.
In some cases, we may not require the product to be returned. Please wait for our instructions before posting it.
What Is Not Normally Considered a Fault
The following will not normally be treated as manufacturing or printing faults:
- reasonable differences between screen and garment colours;
- minor differences in print scale or placement between garments and sizes;
- normal garment-manufacturing tolerances;
- natural variations in fabric colour, texture or finish;
- normal wear and tear;
- accidental damage;
- damage caused by misuse;
- damage caused by washing or drying contrary to the care instructions;
- fading or deterioration caused by unsuitable detergents, bleach or excessive heat; or
- damage caused after delivery.
Any reported issue will still be assessed fairly according to the product description, the circumstances and your statutory rights.
Orders Damaged During Delivery
If the product or outer packaging arrives visibly damaged, please photograph the packaging and product before disposing of anything.
Contact hello@katkrush.com as soon as reasonably possible and include your order number and clear photographs.
This helps us investigate the issue with our fulfilment and delivery partners.
Contacting us promptly makes it easier to establish what happened and arrange the appropriate remedy. It does not remove or artificially shorten your statutory rights.
Missing or Undelivered Orders
Please contact hello@katkrush.com if your order has not arrived within the estimated delivery period.
If tracking shows that the order has been delivered but you cannot locate it, please first check:
- with other members of your household;
- with immediate neighbours;
- around your property;
- in any nominated safe place; and
- for a delivery card, message or photograph.
If the order still cannot be located, contact us promptly so that we can investigate with the delivery provider.
Kat Krush remains responsible for an order until it has been delivered to you, or to another person or location that you authorised.
Incorrect or Incomplete Delivery Addresses
You are responsible for entering a complete and accurate delivery address at checkout.
Please contact us immediately if you notice an error. We will try to correct it, but an address change may not be possible once production or dispatch has begun.
If an order is returned because the address provided was incomplete or incorrect, or because the parcel was refused or not collected, we may ask you to pay the reasonable cost of redelivery.
We will not charge redelivery costs where the delivery problem was caused by Kat Krush, our fulfilment partner or the delivery provider.
Cancelling Before Dispatch
Production normally begins shortly after an order is accepted.
Please contact hello@katkrush.com immediately if you wish to request a cancellation or amendment before dispatch.
We will try to help, but we cannot guarantee that a product, design, size, colour or delivery address can be changed once production or fulfilment has begun.
This operational limitation does not remove any statutory cancellation or return rights that apply to your order.
Sale and Promotional Products
Products purchased in a sale or using a promotional code have the same statutory cancellation and faulty-product rights as products purchased at full price.
Eligible sale and promotional products may also be returned under the Kat Krush 30-day return policy unless the promotion clearly states otherwise and the restriction is legally permitted.
Any refund will be based on the amount actually paid.
Your Statutory Rights
Nothing in this Returns & Refunds Policy limits or removes your statutory consumer rights.
Your rights may include protection under:
- the Consumer Rights Act 2015;
- the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; and
- other applicable UK consumer-protection law.
Please also review the Kat Krush Terms and Conditions for the complete terms applying to orders placed through katkrush.com.
Contact Kat Krush
For cancellations, returns, refunds, faulty products or delivery enquiries, contact:
Email:
hello@katkrush.com
Business postal address:
Kat Krush
65 Cammel Road
Ferndown
Dorset
BH22 8SD
Please include your full name and order number so that we can locate your order promptly.
Do not post a return to the business address unless we have confirmed that it is the correct return address for your order.
Customer-support hours are normally:
Monday to Friday, 9:00am–5:00pm UK time
We are closed at weekends and on UK public holidays, but you may email us at any time.
We aim to handle every request fairly, clearly and without unnecessary delay.
Kat Krush
Quiet Confidence.
Designed in the UK. Printed to order. Made to live on repeat.
Email: hello@katkrush.com
Website: katkrush.com
© 2025–2026 Kat Krush. All rights reserved.
