Last updated: November 2025
We’ve put together answers to some of the most common questions about Kat Krush products, orders, and shipping.
If you can’t find what you’re looking for, email us anytime at hello@katkrush.com — we’re happy to help. 🖤
🛍️ Orders & Products
Q: Are Kat Krush products unisex?
Yes. Most of our apparel is designed with a relaxed unisex fit, perfect for all body types. Each product listing includes a detailed size guide for reference.
Q: What size should I order?
Check the size chart on each product page before ordering. For an oversized look, we suggest going one size up from your usual.
Q: Do you restock items?
Our designs are released in limited drops. Some may return as part of seasonal capsules, but many pieces are exclusive — once they’re gone, they’re gone.
Q: Are the colours exactly as shown?
We aim for accurate colour representation, but screen settings and lighting may cause slight variations.
Our garments use premium pigment-dyed blanks, so natural shade variations can occur — that’s part of the charm.
🚚 Shipping & Delivery
Q: How long does delivery take?
Production usually takes 2–5 business days, then shipping is 1–3 days within the UK or 5–14 days internationally.
- UK: 2–5 days
- EU: 4–8 days
- US: 5–10 days
- Rest of World: 10–20 days
Q: Where do you ship from?
All orders are fulfilled and shipped from Inkthreadable’s UK facility, with tracked delivery for both domestic and international orders.
Q: Will I receive tracking information?
Yes. You’ll get an email with your tracking link as soon as your order ships. It may take up to 48 hours to update.
Q: My order hasn’t arrived — what do I do?
If it’s past the estimated window, please email hello@katkrush.com with your order number and we’ll investigate right away.
💳 Returns & Refunds
Q: Can I return or exchange my order?
Because all products are made to order, we only accept returns for:
- Damaged or defective items
- Incorrect item or size sent by mistake
Check our full Returns & Refund Policy for details.
Q: What if I ordered the wrong size or colour?
We can’t accept returns for wrong size/colour, so please double-check your size chart before ordering.
If your item doesn’t fit, you can always reorder in a new size.
Q: How do I report an issue with my order?
Send an email to mailto:hello@katkrush.com within 14 days of receiving your order.
Include your order number and clear photos so we can help quickly.
💌 Kat Krush Club & Marketing
Q: What is the Kat Krush Club?
It’s our exclusive members’ community for early access to new drops, insider offers, and giveaways.
You can join for free — just sign up on our homepage.
Q: How often will I receive emails?
We only send quality content, not spam — expect occasional product launches, VIP discounts, and behind-the-scenes stories.
Q: Can I unsubscribe anytime?
Absolutely. Just hit the “unsubscribe” link at the bottom of any email.
🧼 Garment Care
Q: How do I care for my Kat Krush apparel?
To keep your piece looking fresh:
- Wash inside out in cold water
- Use mild detergent
- Avoid bleach
- Tumble dry on low or air dry
- Do not iron directly on the print
Following these steps keeps the fabric soft and the print vibrant.
🌍 Sustainability
Q: Are Kat Krush products sustainable?
We use print-on-demand production to minimise waste — only printing what’s ordered.
Our fulfilment partners are committed to eco-friendly practices, including water-based inks, paper packaging, and local fulfilment to reduce shipping miles.
💬 Still Have a Question?
Reach out anytime at hello@katkrush.com — we’ll get back to you within 1–2 business days.
🖤 Kat Krush — Crush Your Vibe, Wear Your Edge.
